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STORE Only a selection of products is available in the store. What is not available on site can be ordered in the online store. Customers who would like to test a specific product can have a sample filled in the store for CHF 3. PICK-UP Purchased goods can be collected directly from the Zurich store (without postage fees). The ordered products will be stored there for one month. If they are still in the store at the end of this period and no notification is given of a later collection, the products will be returned to the sales department. The remaining amount will be refunded, minus a processing fee of CHF 20. RETURN POLICY For items purchased in our store in Zurich, we guarantee a 7-day right of return for unopened and flawless products. The amount can only be refunded upon presentation of the purchase receipt. Products purchased at a reduced price during a sale cannot be returned. SPA We look forward to welcoming you to our customized treatments at the SPA on Mühlegasse in Zurich. Spa appointments can be arranged by telephone, email, or via our booking platform. CANCELLATION OF APPOINTMENTS Appointments that have already been arranged can be canceled free of charge up to 24 hours before the appointment. If there is a Sunday or public holiday between the date and the time of cancellation, the deadline is 48 hours. To cancel an appointment booked online, please use the cancellation link in the confirmation email you received. All other booked appointments must be canceled by phone or email. Cancellation notifications via Facebook or Instagram will not be accepted. Cancellations at short notice or no-shows are subject to a charge. In these cases, the booked treatment will be charged in full. Treatment subscriptions cannot be refunded. REMINDER CHARGES Invoices are to be paid within 30 days without deduction. Starting with the second reminder, a reminder charge of CHF 20 is applied. ONLINE SHOP You can find our entire range at greenlane.ch. OFFER AND CONCLUSION OF CONTRACT The presentation of the products does not constitute a legally binding offer, but a request to the customer to make a binding order for this (offer to conclude a contract). By clicking on the order button, the customer submits a binding order for the products listed on the order page. Immediately after receiving the order, the seller confirms receipt of the order by email. Unfortunately, for technical reasons, the later modification of the order is not possible. The purchase contract is only concluded when the seller confirms the shipment of the goods by email (order or shipping confirmation) or at the latest by delivery of the goods. In case of payment in advance, the purchase contract is concluded with confirmation of receipt of the advance payment by the seller. DELIVERY Delivery is made from our warehouse to the delivery address specified by the customer. green lane GmbH endeavors to ship the ordered products as quickly as possible after receipt of the order. Even with our best efforts, we cannot completely rule out seasonal delays as a result of high incoming orders. Starting at an order value of CHF 50 (including discounts), green lane GmbH delivers free of shipping costs within Switzerland. If the order value is less than CHF 50, we charge a postage fee of CHF 6.90 within Switzerland and Liechtenstein. There are no further costs. If green lane GmbH is not in a position to send all the products in an order at the same time, a partial delivery will be made. Of course, green lane GmbH will bear the additional shipping costs incurred as a result. The ordered products are delivered exclusively via DHL. Our products can only be delivered within Switzerland and Liechtenstein. UNDELIVERABLE ORDERS If a package cannot be delivered by DHL and the customer cannot be contacted, the package will be stored at green lane GmbH for 30 days. If the customer does not contact us within this time period, the items will be returned and the remaining amount, minus a handling fee of 20 CHF, will be refunded. PAYMENT You can pay conveniently by credit card (Mastercard, Visa, Amex), Paypal, Klarna, Twint, invoice, or Post Finance. If an item needs to be returned, this must be done within 14 days of receipt. The corresponding amount will be credited automatically upon receipt. (Further information on this can be found under the menu item "Returns Policy"). Discounts and discount vouchers can only be redeemed in accordance with the terms and conditions of the respective promotion. Multiple discounts and discount vouchers cannot be cumulated. MONTHLY INVOICE WITH PART PAYMENT OPTION (POWERPAY) With the monthly invoice (POWERPAY) – you can pay your online purchases easily by invoice with a part payment option. MF Group / POWERPAY as an external payment service provider offers the payment method “payment via invoice”. At the end of the payment process POWERPAY takes over the resulting invoice requirement and handles the corresponding payment option. By selecting the monthly invoice you accept the terms and conditions of POWERPAY. (powerpay.ch/en/agb). Please note that there is an administration fee of CHF 2.90 per invoice and additional fees for partial and late payments according to the terms and conditions of POWERPAY. In case of late payment, dunning fees are as follows: 1. Reminder 15 CHF, 2nd reminder 25 CHF, 3rd reminder 35 CHF. The annual interest on partial payments or in the event of default amounts to 12%. You will receive the invoice by email belatedly. This may take a few days and will be handled by POWERPAY. PAYMENT OPTION KLARNA (BILLPAY) Billpay/Klarna payment option: in order to be able to offer you the payment options of Klarna and to assess if you are eligible for Klarna and if it suits you as an option, we might pass on your personal information in the form of contact and order data to Klarna and Billpay during the checkout process. Your personal data will be treated in accordance with the applicable data protection laws and the information in the data protection declarations of Klarna and Billpay . CREDIT CHECK By choosing “Buy on Invoice”, you agree to a credit check by MF Group / Powerpay. MF checks whether your request for payment by invoice, taking into account possible payment default risks, can be met or another method of payment is offered in coordination with the dealer. For this purpose, MF carries out its own identity and credit checks. Decisive for the payment of the invoice are the general creditworthiness and the compliance with the terms of payment. You authorize MF or its authorized partner companies to provide or obtain all information necessary for the verification of their creditworthiness and for the settlement of the partial payment, in particular with public authorities, credit rating agencies, credit intermediaries, employers or other appropriate information and information points, and, in the case of corresponding legal obligations, also to report elsewhere. Specifically, the type, amount and modalities of the loan as well as the applicant’s personal details (name, first name, address, date of birth, nationality) are reported. In addition, you agree that your data will be stored for the purposes mentioned. RETURN POLICY ONLINE STORE green lane guarantees a right of return within 14 days of receipt of the items. For reasons of hygiene and safety, returns of products can only be accepted if the product is unopened and undamaged. Products purchased at a reduced price during the sale cannot be returned. TITLE RETENTION The products remain the property of green lane until full payment is made.

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